Yes! Love your purchases or return them, no quibble! Simply contact the Customer Service Team briefly outlining the reason for the return. Make sure you quote your order number which you will have received on your confirmation of purchase email. This helps the team locate your order so the returns process can be efficiently processed. Once we have received your order, the full refund will be completed. You will receive the funds within 7-10 days from the refund process. If you require any further information, please see our Refunds Policy.
How much is delivery?
WHERE IS MY ORDER
As our products are sourced from all over the world, delivery times can vary between 1-3 weeks. (*COVID-19 may affect delivery times)
Once your order has been shipped direct from the manufacturer we have no control over it until it reaches you, it is then in the hands of the shipment companies. We are able to track packages using online resources of which we will provide to you. If you have not received your item 6 weeks from the date of sale then please do contact us and we will do whatever is necessary to rectify this issue. Please note that due to COVID-19 new protocols mean your order may be held up in customs for quarantine, this is to help keep everyone safe and is standard procedure.
If you feel your order is taking too long to reach you (over 3 weeks for EMS, or 2 months for Air and SAL), please have your parcel's tracking/delivery confirmation number ready and make an enquiry at your local post office about its delivery status. Your parcel may be waiting at the post office undelivered or may be in customs at the port of entry.My tracking information tells me its been in the same place for a few days, should I be worried? Absolutely not, usually it takes a few days for each step in the delivery process before the generic system is updated. Your item will arrive and you can follow its progress using online parcel trackers. We use two different internet based trackers they are: 17Track and Parcelsapp. If however, your parcel has not arrived 6 weeks from the date of purchase, please do not hesitate to contact us and we will do whatever is necessary to rectify this issue. Please note that due to COVID-19 new protocols mean your order may be held up in customs for quarantine, this is to help keep everyone safe and is standard procedure.
CHANGING YOUR DELIVERY DETAILS
TRACKING CODE STATUS
An order can have one of the following tracking statuses:
|Pending||The order recently left the warehouse. It might take 5-7 days for the tracking code to be activated.|
|Unrecognised||The tracking code provided isn't valid. Contact us to confirm the correct tracking code.|
|In Transit||The order has left the country of origin or has just arrived to its destination country and is pending customs inspection.|
|Pick up||The package has arrived at a local postal facility or is out for delivery.|
|Expired||The tracking number has expired, either because the package took too long to be delivered, or the package was lost by the carrier. Contact us for details.|
|Alert||One of the following has occurred:
|Undelivered||There was an attempted delivery that failed:
|Returned||The returned package was accepted by the supplier.|
|Delivered||The package was successfully delivered.|